Terms & Conditions
Carroll’s Irish Tours Limited T/A Carroll’s Tours are a fully owned irish Company. The following terms and conditions apply
Once Carroll’s Tours confirms your booking a contract is made between Carroll’s Tours and you upon the terms and conditions set out below. Carroll’s Tours herein after referred to as ‘we’, will only confirm your booking once we have received full payment for your tour.
A minimum deposit is required to secure your place and the balance is required as stated on your tour confirmation documents.
Once payment is made you will be allocated a place/places on the particular tour and a confirmation emailed to you. This is your confirmation of booking. This should be printed and saved for own reference.
Once your payment has been made, you accept and abide by these terms and conditions.
We accept no responsibility for an incorrect email address or the inability to deliver email. If your confirmation does not arrive on time or at all, then you must ask us to resend the email confirmation of the tours you have paid for. All bookings will be confirmed by email.
It is the responsibility of the passenger to check the accuracy of dates booked upon receipt of their travel documents.
There is no travel insurance cover included in the price of the tour.
We take no responsibility for any injuries or loss to you incurred whilst you are taking part in the tour. We strongly recommend that you take out comprehensive insurance cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before you travel. We accept no responsibility for the theft, loss or damage to personal belongings at any time during the duration of your tour.
Cancellation of your booking must be in writing or by email to .Carroll’s Tours.
For cancellation penalties, please refer to your booking confirmation.
If the reason for your cancellation is covered under your insurance policy, you may be able to make a claim under that policy.
Tours already booked cannot be cancelled and rebooked where special offers are made available. This applies to all trade shows and any other special offers that may be available.
If access to Ireland is prohibited for reasons beyond Carroll’s Tours control the client will be entitled to a refund only if Carroll’s Tours cannot offer substitute services of an equivalent standard. The amount of the refund will be calculated pro-rata based on the total number of tour days and the number of tour days already travelled.
Any refund which has been agreed with the management of Carroll’s Tours may only be made to the bank account or credit card of the payee. The onus is on the person to be refunded to provide credit card or bank account details, IBAN and swift code with email proof on any overcharge.
Changes by us
We reserve the right to change our itineraries at any time and at our discretion. As professionals we will endeavour to avoid this and if this is necessary, we will substitute alternative arrangements of comparable monetary and experiential value.
Once your booking has been confirmed we will make every effort to provide you with the booked arrangements but reserve the right to alter or cancel the whole or part of the tour in the event of happenings outside the control of Carroll’s Tours . Reasons for doing so may include but shall not be limited to such force majeure matters as extreme adverse local weather conditions or weather warnings, natural disasters, civil strikes or conflict, terrorist activity, fire, flood conditions, epidemic/pandemic or other health related crisis and similar. No compensation will be paid for force majeure cancellations.
We reserve the right to decrease or increase the price of our tours at any time.
You must obey the laws of the country in which you are travelling in, whilst travelling on our tour routes. We would ask you to show respect to the many diverse customs that exist in the country you are travelling in and also foreign exchange restrictions. If you do not do so, your tour may be cancelled without any refund. It is our representative who will decide to cancel your tour or not and their decision will be final.
Your appointed Carroll’s Tours representative may need to make a decision in the interests of safety. It is a condition of bookings that you comply with the authority and decisions of the appointed representative of Carroll’s Tours. If you do not comply with the said representative and are not compatible with the general enjoyment and wellbeing of members of the tour, we reserve the right to refuse to allow you to continue the tour. In such a case we will not be liable for any refund, compensation or any additional costs incurred by you. We cannot accept liability for the behaviour of others on your tour nor if any facilities are curtailed as a result of their actions.
It is your responsibility to meet your tour at arranged points and times as per your travel documents or your tour guides directions. Because of the nature of the service, Carroll’s Tours will not be liable for third party delays or cancellations. Carroll’s Tours will endeavour to ensure that departure and arrival times are met.
Mobility & Health Issues:
Carroll’s Tours reserves the right to deny you permission to travel or participate in any aspect of a Tour at any time and at your own risk and expense where it is determined that your physical or mental condition renders you unfit for travel or you represent a danger to yourself or others.
A certain amount of walking is inevitable on all tours. All tour members must be able to board the coach unaided and where tours include ferry transportation, passengers will need to be able to board the ferry by gangway or pontoon and be able to walk unaided at a reasonable pace from coach to hotel and coach to visitor attractions. It is not always possible for the coach to park directly outside an attraction or activity. Passengers who do not wish to visit a particular attraction will not be able to stay on the coach. Passengers must be able to climb stairs of more than 25 steps and be able to walk more than 500 metres unaided at a reasonable pace. The terrain at some attractions and locations may be rough and uneven and not suitable for someone with mobility issues. Carroll’s Tours drivers and guides cannot provide individualized help for walking, getting on and off motor coaches, ferries or other personal needs.
You are responsible for assessing whether a Tour is suitable for you. If in doubt, you should consult your physician to confirm your fitness for travel and participation in any planned activities. Carroll’s Tours does not provide medical advice. It is your responsibility to assess the risks and requirements of each aspect of the Tour based on your own unique circumstances, limitations, fitness level, and medical requirements.
Passengers requiring special attention must advise Carroll’s Tours at time of booking. We will make reasonable efforts to accommodate passengers with specific needs but we are not responsible for denial of services by any of our suppliers.
In the event that a person with mobility or health issues has such an effect so as to create difficulties with the touring schedule, we will unfortunately be left with no alternative but to remove this person from the tour with no refund of fees paid regardless of the stage of the tour. While on tour it is our representative who will decide to cancel your tour or not and their decision will be final.
For safety reasons it is very important that all dietary requirements, food allergies etc. are communicated to our staff in advance of travel, so that passengers are not presented with foods which may cause allergic reaction.
Where available, luggage porterage is included for one standard Airline sized checked-in piece of luggage per person. Please limit yourself to one large bag. Porterage starts from hotel reception. You are responsible for taking your luggage to your room where no porterage is available and always responsible for the transfer of your luggage from the coach to the hotel reception.Carroll’s Tours drivers and guides cannot provide individualized help with luggage. Carroll’s Tours is not liable for loss of or damage to luggage, or any other article or purchase while traveling.
Your obligations and responsibilities
It is your responsibility to have all necessary visas, passports, permits and certificates required for your selected itinerary as well as any necessary vaccinations and to comply with all applicable laws.
During your tour your tour guide may take photographs and films of you (as part of a group) while you are a passenger and these may be used in our Group brochures and/or advertising and publicity material without obtaining any further consent or payment in respect of such photographs and/or films.
When you book with us, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss must be paid at the time direct to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions.
You are obliged to respect the right of residents living close to our hotels used by us during your tour, to live free from noise, vandalism or any other source of annoyance. Especially at night time. Any tour member who contravenes this policy will be reported to the local authorities.
We would ask you come to our tour with a positive frame of mind, ready to enjoy your adventure with us. At all times you must show courtesy and respect to your driver/guide and more importantly the other Tour members. Failure to do so may result in you being asked to leave the tour at the management’s discretion.
In the highly unlikely event that you may wish to make a formal complaint against Carroll’s Tours please inform us immediately. If the matter cannot be resolved during your trip after the representative’s best endeavours to do so, your complaint should be made in writing to Carroll’s Tours as soon as is reasonably possible after the holiday, but within 30 days thereof so that your complaint can be investigated. You will be assured of respect and courtesy whilst your complaint is being dealt with.
Under no circumstances can we be held responsible for weather conditions. No tour can be cancelled or amended by you at any time on the basis of weather conditions. We accept no responsibility for weather conditions that may affect the delivery and implementation of our itinerary.
The booking conditions detailed herein contain the entire contract between you and Carroll’s Tours. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorised officer of Carroll’s Tours.
This contract and all matters arising out of it are governed by Irish law. Any dispute, claim or other matter which arises out of or in connection with this contract or your holiday will be dealt with by the Courts of the Republic of Ireland only. Changes to these Booking Conditions will only be valid if agreed by Carroll’s Tours in writing.
Every effort is made to ensure the accuracy of our brochures and other media at time of going to print, however Carroll’s Tours cannot be held responsible for printing and typographical errors, or errors arising from unforeseen circumstances.
Carroll’s Irish Tours Limited T/A Carroll’s Tours